South Sudan Study Hub – Privacy Policy

Last Updated: November 20, 2025

The South Sudan Study Hub (“we,” “our,” “us”) is committed to protecting the privacy and security of all users who access our website, digital library, mobile experience, and related services. This Privacy Policy explains how we collect, use, store, share, and protect your information when you use our platform.

By accessing or using the South Sudan Study Hub, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information to provide educational services, improve user experience, and ensure safe use of our platform.

1.1 Information You Provide Directly

  • Account Information: Name, username, email address, profile photo, school/organization (optional).

  • Uploaded Content: Documents, videos, audio, images, descriptions, comments, and any metadata included in uploads.

  • Communication: Messages sent through contact forms or support requests.

  • Saved Lists & Preferences: Items you bookmark, save, or organize into folders.

1.2 Information Collected Automatically

When you visit the Hub, we may automatically collect:

  • Device & Browser Information

  • IP Address & Approximate Location

  • Cookies and Usage Data

  • Pages Viewed & Search Queries

  • Download History (anonymous analytics only)

1.3 AI Features & Interaction Data

If you use our AI tools (search enhancements, summaries, chatbot):

  • We may collect questions, interactions, prompts, and feedback to improve performance.

  • We do not use this data to identify you personally.

  • Sensitive content should not be submitted to AI tools.

2. How We Use Your Information

We use your information for:

2.1 Service Delivery

  • Providing access to educational materials.

  • Enabling search, filters, bookmarks, downloads, and media playback.

  • Running directories (schools, study materials, resources).

2.2 Platform Improvement

  • Analyzing usage to enhance learning tools.

  • Improving AI recommendations and search relevance.

  • Optimizing performance, security, and user experience.

2.3 Communications

  • Sending updates, notifications, and support responses.

  • Announcing new features or important changes to the Hub.

2.4 Security

  • Monitoring for misuse, fraud, or harmful activity.

  • Protecting user accounts and safeguarding data.

3. How We Share Information

We do not sell or rent your personal data.

We may share information only in the following cases:

3.1 With Your Consent

For example, when you choose to publish content publicly or share resources.

3.2 With Service Providers

Trusted third-party services that help us operate the platform:

  • Hosting providers

  • Security & analytics tools

  • Content delivery networks (e.g., for speed and caching)

These providers must comply with confidentiality and data protection obligations.

3.3 Legal Requirements

We may disclose information if required to:

  • Comply with laws or legal processes

  • Protect our rights, safety, or users’ safety

4. Cookies & Tracking Technologies

We use cookies to:

  • Secure user sessions

  • Remember preferences

  • Analyze site usage

  • Enhance speed and personalization

Users may disable cookies through their browser settings, though some features may not function properly.

5. User-Generated Content

Any content uploaded to the Hub (documents, videos, audio, metadata, descriptions) becomes part of the public digital library unless explicitly marked private.
You are responsible for ensuring you have the rights to upload any content you submit.

We may remove content that violates our policies or copyright laws.

6. Data Security

We use administrative, technical, and physical safeguards to protect your information, including:

  • Encrypted connections (HTTPS)

  • Secure server configurations

  • Access control systems

  • Regular security monitoring

However, no system is fully guaranteed, and users should take care to protect their login credentials.

7. Children’s Privacy

The South Sudan Study Hub is intended for students, teachers, and the general public, including minors.

For users under 18:

  • We recommend parental or teacher supervision.

  • Personal information should be submitted with adult guidance.

We do not knowingly collect sensitive personal information from children.

8. International Data Transfers

If you are outside our hosting region, your information may be transferred to servers in another country.
We ensure that all transfers follow applicable data protection standards.

9. Your Rights

Depending on your location, you may have the right to:

  • Access the information we hold about you

  • Request correction of inaccurate data

  • Request deletion of your account or personal data

  • Withdraw consent for optional features

  • Disable cookies or tracking tools

To exercise any of these rights, contact us at: info@southsudanstudyhub.com

10. Data Retention

We retain information as long as necessary to:

  • Provide services

  • Comply with legal obligations

  • Resolve disputes

  • Improve platform features

You may request data deletion at any time.

11. Third-Party Links

The Hub may contain links to external websites, apps, or learning resources.
We are not responsible for the privacy practices of third-party platforms.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
The “Last Updated” date will always reflect the most recent revision.

Significant changes will be announced on our website or via email notifications.

13. Contact Us

For questions, feedback, or data protection requests, contact: info@southsudanstudyhub.com